Return Policy

RETURNS & CANCELLATIONS

At Namecufflinks.com, we take great pride in the craftsmanship and quality of each piece. Accordingly, we aim to ensure that every order is met with satisfaction. Below is our current policy on returns, cancellations, and related concerns.

RETURNS

We accept returns of new, unworn items in accordance with the following terms:

  • Non-personalized items may be returned for a full refund within 30 days of delivery.

  • Personalized cufflinks pieces are crafted exclusively for you and, as such, are not eligible for refunds. However, they may be returned for exchange or store credit within 60 days of delivery.

All return requests must be submitted in advance and approved by our customer care team. Kindly note: we operate a designated return facility, and any item shipped to an unauthorised address will regrettably not be processed.

To initiate a return, please contact our customer support team [here].

CANCELLATIONS

If you wish to cancel your order, we kindly ask that you contact us within 2 hours of placing it.

Please be advised:

  • Orders containing personalized name cufflinks are entered into production promptly, and thus cannot be fully cancelled after the 2-hour grace period. These items will remain eligible for exchange or store credit only.

  • If your order has already shipped, it must be returned in accordance with our standard return process.

For all cancellation requests, please reach out to our team [here].

DAMAGED ITEMS

Should you receive an item that is damaged or defective, we are here to assist.

  • If the item is covered under warranty and reported within 30 days of delivery, we will gladly issue a replacement or full refund for eligible jewelry pieces.

We take the utmost care in inspecting and packaging each order. However, if you encounter an issue, we welcome the opportunity to make it right.

GIFT CARDS

All gift card purchases are considered final sale and are non-returnable and non-refundable.

OTHER CONCERNS

Each piece is made with dedication and intent. If for any reason you believe your jewelry was damaged, flawed, or not as expected, please do not hesitate to contact us. Our customer care team is here to assist you with dignity and expediency.

POLICY MODIFICATIONS

NAMECUFFLINKS reserves the right to modify or update this policy at any time. Any revisions will be reflected on this page. Your continued use of the Website shall be deemed as acceptance of any such changes.